How a small biotech increased lab supply orders by 545% while saving 2,900 hours


Key Facts

Case study icon - client

DNA-based digital data storage and computation company located in Boston, MA

Case study icon - challenges

Limited lab supply PunchOut options | Unfavorable payment terms, noncompetitive pricing, and chaotic invoicing process

Case study icon - solution

Partner with ZAGENO early on to resolve invoicing issues, provide access to thousands of vendors, save time through automation, and support growth

Case study icon - results

Through lab supply purchasing automation, enabled 545% order volume growth and increased vendor pool to 123. Achieved labor savings of 2,915 hours and $237,000 in one year.

Photo of businessperson making virtual checklist


PunchOut options inadequate. Supply orders primarily limited to one global distributor.

Viewed as risky by new suppliers. Could not get net 30 payment terms. Forced to pay list price, via credit card.

Lost, unpaid invoices due to manual process. Only some invoices made it to the freemium platform, while others slipped through the cracks.

Growing team needed quick onboarding. Team grew rapidly and experienced attrition. Needed an easy-to-learn platform.

Photo illustration ai and procurement


Automate the lab supply ordering process and put the company on a level purchasing playing field with larger competitors by replacing their freemium lab management solution with the ZAGENO marketplace.

The one-person operations team needed a solution that would empower the scientists to become ordering users.

Finance needed a solution to facilitate better payment terms and pricing.

Scientists needed a time-saving solution that would give them instant access to a greater pool of qualified suppliers from which to order all of their supplies.

More than just a platform, ZAGENO quickly became a trusted advisor, supporting the client as they grew.

Client case - small biotech saving 2900 hours


Immediately, ZAGENO’s customer service team helped resolve the client’s outstanding lab supply invoices. The client began placing lab supply purchases through ZAGENO, to undeniable results:

  • $237,000 in labor savings in 2023 (31% of spend)
  • 2,915 hours saved in 2023 due to process automation and ZAGENO’s white glove customer service team
  • Number of lab supply vendors used increased from 30 to 123
  • 545% increase in order volume in 3 years
  • Number of ordering users increased from 2 to 16


With over 40 million product SKUs available from more than 5,000 leading brands, ZAGENO offers the largest life sciences lab supply marketplace. Our one-stop-shop solution helps scientists, lab managers, and procurement leaders compare products across vendors, easily source product alternatives, track deliveries, and communicate order status with R&D teams in real time. ZAGENO makes online shopping for any research material convenient, efficient, and reliable.