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Customer Support

5-Star End-to-End Customer Service That Functions as an Extension of Your Team

Meet the new VIPs of lab supply ordering for research labs with ZAGENO’s dedicated customer support.

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All-in-One Lab Supply Purchasing Problem Solvers at Your Service

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End-to-End Support
Breathe easier knowing that the ZAGENO customer service team is there at every step, providing expert, rapid onboarding of new suppliers, modifying orders, helping with backorders, tracking orders, confirming quotes, and more.
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Communication, Your Way
Quickly connect with your dedicated customer success manager or the ZAGENO support center using the communication mode that works for you. Contact us via chat, email, or phone - we’re here to help.
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Speed and Quality Service
You don’t have time to wait on hold when you're in the middle of research. ZAGENO’s customer service team responds to chats within two minutes. Our average 5-star satisfaction rating puts us head and shoulders above the rest of the industry.
Weve got this
We’ve got this

A Customer Service That Truly Supports

ZAGENO connects with you a top-rated team laser-focused on making the lab supply purchasing process as painless as possible.

We find it for you

Call us for help tracking down missing orders, submitting a change order, or quickly finding a qualified product alternative when backordered.

Moving labs?
Moving to a new lab is exciting but stressful. We’ll help ensure that your delivery information is updated and your orders get to the right place.
Suppliers, handled

Need to order from a new supplier? Our team performs fast onboarding and set-up.

Quote confirmations
Lean on us to help with quote confirmation, ensuring that quotes are accurate and well documented.
How we are different
How we’re different

A Holistic Support Approach, Custom-Built for Life Sciences

With ZAGENO's one-stop support services, experience fast, individualized support for every aspect of your ordering journey.

Support from A to Z
Unlike other support centers, we help with everything from finding products and sourcing alternatives to managing suppliers, deliveries, quotes, order changes, and cancellations, even updating dashboards and approval flows.
Faster response times
Don't waste days waiting for suppliers to respond to your questions. ZAGENO’s customer support team shares your urgency and is committed to responding within two minutes of your chat request.

delivering measurable impact for customers

We Partner with you to Bring the Quickest Possible Time to Value

Book a personalized demo to see how ZAGENO makes it super easy to manage lab supply sourcing and save time and money.