How ZAGENO helped a biotech incubator scale up and save $1.3M in labor costs


Key Facts

Case study icon - client

Cambridge, MA incubator mostly active in human health and climate change biotechs

Case study icon - challenges

Manual lab supply ordering | Inefficiency costs | Missed cost savings | Upcoming lab move

Case study icon - solution

Order automation and consolidation with ZAGENO’s lab supply marketplace enabled rapid scalability | ZAGENO custom support team facilitated the lab move

Case study icon - results

Using ZAGENO saved $1.3M in labor costs, 9K hours, and saved 29% on supply costs



The incubator was experiencing four significant growing pains:

  • Manual, decentralized ordering. Lab manager was using Excel and other manual methods to track and manage purchases across incubates.
  • Inefficient supplier setup. Time-consuming addition process for hundreds of new vendors.
  • Delayed receiving time. Orders were not being routed to the right resident company, resulting in experiment delays.
  • Biotech autonomy. Using ZAGENO saved $1.3M in labor costs, 9K hours, and saved 29% on supply costs.


One month prior to moving to a space 14x larger, the incubator implemented access to the ZAGENO lab supply marketplace to:

  • Automate and consolidate lab supply spend into a single buying channel
  • Improve the speed of search and purchasing for scientists
  • Eliminate time spent on manual tracking and improve receiving practices
  • Improve the ability and speed to address backorder challenges and find alternatives
  • Reduce the overall number of approvals, invoices, and invoice processing time
  • Help streamline the lab moving process
Customer feedback - Cambridge biotech incubator


From the start, ZAGENO provided results, supporting the incubator as they grew from 7 to 53 resident companies:

  • $1.3M in total labor savings
  • 9,000 hours total time saved
  • 329% increase in orders placed
  • 660% increase in the number of ZAGENO users
  • 29% quarterly savings due to price comparisons
  • 85% delivery within 3 days of estimated shipping date

Lessons learned

By automating and centralizing its procurement process with ZAGENO, the incubator was able to save time and money, improve scientific choice for its incubatees, and ensure that supplies would be delivered promptly, to the right scientists, and at the right price. The role of the incubator is to provide an environment in which its residents can innovate and grow, and providing a seamless, efficient, cost-effective lab supply ordering experience is a major part of their value proposition.

Partnering with ZAGENO helps incubators provide access to the specialized labs, equipment, tools, space, and infrastructure necessary to build transformative technologies as economically and efficiently as possible.


With over 40 million product SKUs available from more than 5,000 leading brands, ZAGENO offers the largest life sciences lab supply marketplace. Our one-stop-shop solution helps scientists, lab managers, and procurement leaders compare products across vendors, easily source product alternatives, track deliveries, and communicate order status with R&D teams in real time. ZAGENO makes online shopping for any research material convenient, efficient, and reliable.